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Appointment Remindersclick here
800.613.9050
ext. 24
info@patientresult.com
HIPAA Compliance
 

“The appointment reminder system has worked well and our arrival times have certainly improved.”

Sharon Chavis,
Centra Health
Lynchburg, VA
 

PRN AUTOMATED APPOINTMENT REMINDERS
FREQUENTLY ASKED QUESTIONS:

Can PRNís automated appointment reminder solution be used without PRNís automated result reporting service?

Absolutely - you can set up one service or the other exclusively. Or, you can set up both services to run seamlessly.

How is pricing determined?

Pricing is normally based upon message volume. For more detailed information, please call us at 800-613-9050 ext. 24 or click here.

When can patients receive their reminder calls?

At any time, although most practices prefer to place reminder calls between 6:00 P.M. and 8:00 P.M.  two to three nights before the appointment in order to have time to fill in cancelled appointments.

What does a PRN appointment reminder call sound like?

click on arrow to play

What is the daily procedure associated with PRN’s patient appointment reminder solution?

The practice generates a report from their scheduling system and uploads it to PRN over a secure Internet connection. The entire process takes a couple of minutes.

Does PRN’s automated appointment reminder solution provide reports?

Yes. Please click here for a sample report.

Can PRNís automated appointment reminder solution be used without PRNís automated result reporting service?

Absolutely - you can set up one service or the other exclusively. Or, you can set up both services to run seamlessly.

Can PRN’s patient appointment reminder solution be customized in order to ask patients if they want to keep their appointments?

Yes it can. In this case, a patient would respond by pressing 1 to confirm the appointment or 2 to re-schedule. If they press 2 a recording can play instructing them to call the office during normal business hours to re-schedule.

Can PRN’s automated patient reminder messages be custom recorded?

Absolutely. Messages are professionally recorded and personalized for each practice.

For a multi-physician practice, are separate prompts available for each provider?

Yes they are. Prompts will say a provider’s specific name.

Can messages be tailored to the type of appointment, or the location of an appointment?

Yes, and they can also remind patients to bring their co-pay, insurance card, medications and other pertinent information.

Are messages left on answering machines?

Yes they are with all of the pertinent information.

What happens in the case of busy signals and no answers?

In these cases, patients will be called three additional times.

Is PRN’s patient appointment reminder solution HIPAA compliant?

Yes, the solution is 100 percent HIPAA compliant. Please click here for more detailed information.

What appears on patients phones for caller ID?

The practice phone number and name.

Are email and text message reminders available?

Yes they are in addition to or instead of telephone reminders.